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Support Center
Everything you need to get the most from Tucario applications. The Tucario Support Center provides documentation, troubleshooting guides, and direct access to our support team.
Frequently Asked Questions
What Salesforce editions are supported?
Tucario applications support Enterprise, Unlimited, and Performance editions of Salesforce. Some features may have specific edition requirements—check the app documentation for details.
How do I request a new feature?
Contact us via email at support@tucario.com with your feature request. Include your use case and how the feature would benefit your organization. We review all feature requests and prioritize based on customer demand.
What is your support response time?
We respond to support inquiries within 24 hours on business days. Critical issues affecting production environments are prioritized and typically receive a response within 4 hours.
Can I use Tucario apps in sandbox environments?
Yes, all Tucario apps can be installed in sandbox environments for testing and development. We recommend testing in a sandbox before deploying to production.
How do I report a bug?
Email support@tucario.com with a detailed description of the issue, steps to reproduce, and any error messages. Screenshots or screen recordings help us diagnose problems faster.
Still Need Help?
Our support team is ready to assist you. Reach out and we'll get back to you as quickly as possible.
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